To resolve this, try the following:
1. If you have received any message such that below in the past, you are on DND and you will need to (1) text STOP to 2442 then (2) text ALLOW to 2442 to start receiving bulk SMS.
“You order DND product successfully at 14:52:22 01/07/2016”.
The time and date are just hypothetical.
2. Text STATUS to 2442 to check if you are currently on the DND list. If you get a message such as:
a. “The Do-Not-Disturb service is active on your line to FULL Blocking mode. Please visit **URL** for more options.”
Then, you are currently on the DND and you need to (1) first text STOP to 2442, then (2) text ALLOW to 2442 to start receiving bulk SMS.
b. “You have not subscribed to DND or has unsubscribed from it.”
If you receive any message similar to the above and you are still not receiving bulk SMS, you will need to contact your telecommunication provider.
Since problem has been found to be peculiar to the MTN Nigeria network. You might also want to update phone number on the platforms where you are expecting the SMS notification to the one from another telecommunication provider.
Let us know your experience as you tried to get your phone number removed from the DND list.