Voice Portal is a complete end to end service platform which allows the subscribers to enjoy voice based value added services. Voice services can be utilized as both outbound and inbound applications.
Features of Voice and IVR Solutions
- Both Inbound and Outbound
- DTMF Sound Play
- Advanced Call Transfer
- Call Record and Voice Mail
- Milestone Based Logging
- DB Look up
- Excel Look up
- Web Look up
- Ability to send SMS
- Complex Business Logic Execution
- Trigger based on Missed Call and SMS
- Reduced OPEX and Overheads on manual out bound voice calls
- Drastically improves efficiency of collection and account receivables ( by 15 – 35 % )
- An IVR can trigger ‘N’ no. of calls simultaneously every minute, which will save full day efforts of Agents on just calling and scheduling appointments.
- Optimal utilization of resources and increase staff productivity
- Increased customer satisfaction and loyalty
- Automation and Customized analytics. Detailed MIS
- Overcome the limitations of other bearers of communication – e-mail and SMS
- Huge Cost Savings to Organisation
- Salary to agents
- Calls made by Agents (Telephonic Charges)
- Infrastructure Cost
